SMRT Corporation 

SMRT Corporation is a multi-modal transport operator in Singapore, a subsidiary of the Government of Singapore’s Temasek Holdings. It operates bus, rail, taxi and other public and private transport services. Nautilus developed an omni-channel call centre solution for their taxi fleet call centre division. The setup involves migrating more than 90 lines from ISDN to SIP technology and a private cloud connection directly from SMRT to Singtel’s MegaPop to Amazon Cloud. Working closely with Singtel, Nautilus successfully implemented a private cloud-based infrastructure with Amazon Cloud (AWS) to manage multi-channels communication such as email, web chat and social media communications all via Nautilus dashboard.